Initially we come out to you for all repair and maintenance problems. You can then show us the problem before we start. If possible, we will correct the problem whilst still at your premises (our engineers carry all the most common parts needed to repair systems), but we may need to bring your machine back to our workshop for further work.

If we do have to bring your machine back to base and the repair cannot be completed within an hour, we will give you an estimate for completing the job before proceeding with the repair – if you are not happy with our price you are under no further obligation and we will only charge you for the initial visit.

We will also install new hardware: motherboards, hard drives, sound cards, modems, etc. We can supply these, or we can fit items you have purchased yourself. Similarly, we will install and/or configure new software for you. Both hardware and software installations are at fixed rates and we will usually bring your machine back to base.

We are happy to deal with both hardware and software problems, which includes helping you to find the optimal recovery situation after you have received a virus.